Frequently Asked Questions – Electric Vehicle Charging
- 1. Q: Where are NRG eVgo charging stations located?
A: You can now find NRG eVgo Freedom Station® (our name for electric car charging stations) sites in major retail locations all over the greater Houston and Dallas/Fort Worth metropolitan areas. And that’s just the beginning. We’re expanding and looking for new sites in California and Washington DC/Maryland/Northern Virginia.
- 2. Q: How fast can I charge the battery on an EV?
A: This is the question we’re asked most often. The quick answer is, it depends. The more complete answer is, if your electric car is equipped to accept a DC Fast Charge, a 480-volt quick-charge station can deliver approximately 200 miles of range per hour of charging. At an NRG eVgo Freedom Station, a DC Fast Charger can deliver range at a rate of up to 150 miles per hour.* 220/240V Level 2 charging stations can deliver up to 24 miles per hour (depending on amperage). 110/120V (or Level 1 charging) provides approximately 6 miles of range for each hour of charging.
*Range delivery estimate based on charger output of 44kW, a vehicles ability to accept that level of output, and a vehicle mileage of at least 3.5 miles per kWh.
- 3. Q: When will the NRG eVgo networks be complete in Texas?
A: Our networks will never be complete because we’ll continue to build electric vehicle charging stations to meet the expanding needs of EV drivers. NRG eVgo has already installed Freedom Station sites in Houston and North Texas and we have a lot more on the drawing board.
- 4. Q: How do I tell the difference between a Level 2 and a DC charger?
A: The DC Fast Charger is larger than the Level 2 charger. Considerably larger. The connector for the DC Fast Charger is also noticeably larger than the Level 2 connector and won’t fit the plug for the L2 charger. Don’t worry – the car won’t let you get it wrong!
- 5. Q: Can I charge my EV at an NRG eVgo Network charging station in the rain? Is there an increased danger of electrical hazard?
A: Don’t worry. You can charge your EV at an NRG eVgo Network charging station in the rain. Our charging stations are designed to be safely used even in a downpour.
- 6. Q: How can I tell when my EV is completely charged?
A: Two ways. Check the display on our charging station or the one onboard your EV. They’ll both tell you when your charging session is complete.
- 7. Q: Can I discontinue the charging process before it is complete?
A: Yes. You can stop the charge at any time without risking any type of damage to the battery.
- 8. Q: Can I view my battery charge status while it’s charging?
A: It all depends on the car, but it’s possible with most EVs. In addition to the status monitor on the DC Fast Charger itself, your car may have an alternate way of checking charge level while charging.
- 9. Q: What happens if I try to leave a charging station while I’m still connected to the dock? Will I rip the cord off like a hose at a gas pump?
A: Many EVs can’t be driven as long as the charging cord is connected to the car. In those EVs that can be driven, or if the vehicle were to be towed, there’s a break-away mechanism that will minimize damage to the charging dock. Genius, huh?
- 10. Q: How do I pay for charging through the NRG eVgo Network?
A: NRG eVgo members pay one low monthly fee for unlimited access and charging at network car charging stations. To repeat, unlimited.
- 11. Q: What if the charging station doesn’t work? What if I have problems charging?
A: Each NRG eVgo charging station prominently features a phone number. Use it to report problems or to request assistance while you’re charging.
- 12. Q: How do I identify an NRG eVgo Network charging station?
A: Look for our distinctive logo on the charging station. We’ve also registered our locations with a number of online services so they’ll show up on your car’s navigation system or personal communication device.
- 13. Q: What type of charging is available at NRG eVgo Network charging stations?
A: Our NRG eVgo Freedom Station sites include both Level 2 (240V) and DC Fast Charging docks (480V). We also have convenience stations which offer only Level 2 charging.
- 14. Q: When can I charge my EV at an NRG eVgo charging station?
A: All NRG eVgo Freedom Station sites are available 24/7. The hours of operation for NRG eVgo public Level 2 charging stations vary with the hours of our retail partner hosts.